Was the 2nd guest checking in this new serviced apt. newly established right behind JW Marriott on Sukhumvit soi 2 with both entrances from soi 2 and soi 4 (nana). Tried it because of the ex-Adelphi Grande sales switched to this new apt. Unfortunately this apt. was too new to have all the facilities in full function. At first, there was no water. Even with the water supply later, it's just cold water and the engineer tried so hard to fix it but failed. Actually taking a room temperature water shower is not that big deal to me, but the management felt so ashamed of it. When I checked out, I was offered a complimentary stay next time with a letter of apology....etc. Besides, when I tipped the bell boy for handling my luggage to the taxi, he refused of taking it and expressed that he felt sorry for the inconvenience caused to me and shouldn't take any tipping from me. BTW, Shama first grew from HK, with the first one opposite to Times Square (Causeway Bay), and rapidly having a few more for the past 6-8 years.
The above looks quite simple but it tells something the management should do to make a remedy for something they did wrong. Unlike that so-called 5-star top 10 riverside Peninsula, they felt you were begging for their services rather than thinking they did something really wrong. See how a common serviced apt. can out-win that Peninsula in just one simple thing.
1/2. the bath room of the master bed room. Got upgraded to a 2 bedroom suite of over 1,200 square feet.
3/4. the master bedroom.
5. 2nd bath room. 6. Some Thann bathing gel and shampoo were provided.
7. the 2nd bed room. 8. the kitchen very well equipped
9/10. the living room and dining room.
11. a complimentary basket of snack plus drinks in the fridge. 12. the lobby.
13/14. the rooftop swimming pool with a view to Landmark Hotel in the front and the whole Sukhumvit view.
15. ground lobby open area lounge. 16. the building.
