I got a recent CX survey about my travel experience with another airline and what are better than CX. I wrote as from my flights with QR (Qatar) "a more spacious and comfortable seat, more choices and quality dishes on a a-la-carte menu, and most of all a relatively lower ticket price.".
This time we flew 777 from BKK to Doha. The service is impeccable. Not only have they served a welcome drink on boarding, but also they asked if you'd prefer a cold or hot towel. The menu is on a-la-carte. You can choose about 5-6 items on appetizers including a hot soup, about 4-5 choices for mains and 3 choices for dessert. Upon arrival, you can also order a light meal. So there are 2 meal services in just a 6 hour flight.
11 comments:
Wow this is awesome.
You are more like in a flying restaurant than air plane.
Supposed the business class should be like this one. In the very old days, CX used to have this kind of service.
So you mean CX no more have this kind of service for Business Class now?
They cut off quite some services from the current business class.
Oh I see.
I think CX is too popular with more than enough business so they don't need to provide too much to promote.
They have enough loyal customers any way.
Yes, I think most of us learned the story of the race of turtle and rabbit. However, we won't bear it in mind somehow. I wrote a complaint to CX recently about their cancelling the thru-check baggage service from 1 June, 2016 without publicising this new policy in their website, nor informing their members, until their passengers including me got told about this policy at check-in when they were already prepared for the connecting flights, not in a point-to-point flying. I simply told them they are now even more backward than the paper-ticket era. The most ridiculous part is that they claimed that they could send telex to the connecting airport ground staff to help passengers for getting the luggage, passing thru' the immigration and customs and then re-check-in at the departure again. The even more ridiculous part is that their system shows that 1.5 hour is good enough for BKK Airport. I told them "have you tried that yourself?". From getting off the plane to passing the customs, it at least took an hour, how could a passenger re-check in the luggage in 30 mins. when it's commonly known that many check-in desks close 40 min. before departure. I further told them it's not cost-effective when they have a staff to help passengers for this process, but not having the baggage check thru' on the computer system. What would the system be used for and what the computer be used for? Are we just "looking" at the computer and phone monitor? Where is their brain?
WOW I do feel for you Sea.
It seems CX is a rabbit who is resting and relaxing and don't care much about "comments".
Before they have enough competition I think they still playing monopoly for a while though.
Har.. competition? With their single mind about they are the crown, I don't think they have this word in mind. Just thinking of asking a staff to do something for 2-3 hours but then not to do it in a computerised way? What would this company be, only claiming on policy? I wrote back to them. Air Berlin and Qatar Airways are doing that for passengers when One World set their stupid baggage policy. So it's a service over a policy.
You are so humorous and yet you are so true.
But again, CX have too many die hard loyal customers so they don't care any compliant yet.
My agent friend said now AA joined the game it is beneficial to the consumers with more choices. May be cheaper fare but better service.
I sometimes find it quite funny that when some people often think "press one button" and the computer would do all the things for them without thinking back behind "pressing this button" requires many data backup and programming. Then on the other end, some people refuse to "press the button" when everything has been done to cater for the systematic and logistic way.
That is true Sea.
We shall appreciate and make use of things people invented for our benefit and yet not take for granted.
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