Got changed to this duplex suite that I am not happy with. The previous suite I stayed has a problem of rats running on the ceiling ventilation system. When I complained this to the manager, I got told that would be a cat. I simply told him my family used to have rats in the house and also cats. I could simply tell a cat from a rat. Then I decided not to argue with him. Besides, he claimed "no guests complained about a rat problem. That means I was to speak something extraordinary. Another unhappy thing is that when they said they upgraded me to an Elegance suite, which turned out to be 2 rooms next to the previous room I stayed. What's the difference is that the whole unit got split into a 2 bed room suite on the same size, meaning the bed room and living room smaller.
Since they didn't show any sincerity in getting some compensation, I didn't feel like asking for anything further but reluctantly accept this suite. Funny enough the front office emphasized the 2 bed room of this suite, but how can I make good use of this 2 bed rooms. In fact it's a kind of waste and the bed room is much smaller than the previous one I stayed. Most of all, the pool is much smaller. I commented on this part to the manager, I got the answer "many guests do enjoy their stay". So I seemed to have agreed with him on why I have a further complaint. Anyway, from the first day of the power failure, they offered a one way trip to Fishermen Village (costing THB700) as a compensation, I really find it not so sincere. Why not for a round trip.
After all, all the local Thai staff are very friendly and helpful, except the house manager.
5 comments:
The room is very nice and trendy although management not too good.
One-way trip is funny so they don't expect you to come back?
This hotel shall be out of your list then. You have many choices.
Yes, I repeated "har.. 1 way?". Then I got a double yes. So I didn't bother to ask why "not round trip?l". Saving my air...
Maybe they don't want you to come back ha ha ha.
As the resort sent me a note asking me to comment on tripadvisor, I told them my unhappy experiences that it wouldn't be good for them to have a negative image. They wrote back "they were saddened".... So they still think they tried their best... Forget it, and save my air.
OK. So the one-way ticket is in fact good so you don't need to come back here as you have better choices.
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