At the check-in, apart from what the HK intern claimed that we fell into a "trap", it wasn't a nice welcome. No welcome drink, no towel (noticed they had welcome drink and towel to the others during day time) at night time. Only one buggy serving 6 persons with luggage. Had to wait for another turn. At check-out, the front desk kept telling "you need to check out at 12 noon, since we don't have room available". As our flight is at 10pm, we had to pack up all the stuff and leave at the front desk. However, the front desk repeated another message "you can pay US$200 for a late check out until your departure time". I didn't reply a word since I need to keep my luggage and didn't want it to be a trouble. How could a room is not available after 12noon but is available when you pay US$200? Another reason I don't wanna complain is because I heard the staff (not just one or 2) that they are under pressure to "sell" spa, diving programs…etc. That means the management trained them to be a slave vampire.
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